Browsing: Customer Experience
The way consumers shop for insurance has greatly changed over the past 20 years. From the rise of digital direct (and more recently, embedded) to having…
In today’s competitive landscape, the lines between product and price offerings among Asian insurers are blurring, compelling companies to find innovative ways to capture customer attention…
Life insurance stands on the cusp of a new chapter in reinvention. Until now, insurers have been gradually moving forward with wide-scale digital transformation. But with…
Opinions expressed by Entrepreneur contributors are their own. These days, customers aren’t just looking for a great product or service. They want an experience that’s smooth,…
In the past few months, I’ve spoken with over a dozen startup founders. My goal is to understand their struggles with scaling after they’ve found early…
Use of algorithmic underwriting is increasing across the insurance industry. With enhanced decision-making and improved risk assessments, an algorithmic approach to underwriting can optimize operations for…