Clients and consumers are discovering the advantages of choosing online interviews to complete the medical and lifestyle questions process needed for life insurance applications. The option is convenient and comfortable for consumers and allows insurers to more quickly gather the necessary information to assess an applicant’s risk.
As the new workflow is being implemented by more carriers, trends are emerging that highlight the acceptance and success of this form of data collection.
Who is comfortable completing a medical history questionnaire online?
What is the turnaround time for online interviews compared to traditional call center interviews?
What does the online interview process look like for consumers?
Read our PHC-Online Interview case study to find out the answers to these questions and other trends that can help guide your data collection decisions.
